Return & Refund Policy
COZHOM Return & Refund Policy
Last Updated: August 31, 2026
COZHOM is operated by Nantong Integrity Textile Technology Co., Ltd.
At COZHOM, we want you to feel confident when beginning your 11PM Ritual.
We understand that trying a new personal-care product is a personal experience. That's why every COZHOM purchase is supported by our 30-Business Day Satisfaction Guarantee, while product-quality issues are subject to our specific 7-Business Day Quality Refund Policy.
Our goal is simple:
Give your ritual a fair chance. If something isn't right, talk to us. We'll work with you to find an appropriate solution.
1. 30-Business Day Satisfaction Guarantee
Give Your 11PM Ritual a Fair Chance.
If you are not satisfied with your COZHOM experience, please contact us within 30 business days of the date your order was delivered.
We will review your situation and work with you to determine an appropriate resolution.
Depending on the circumstances, we may offer:
- A refund
- A replacement
- Store credit
- Another appropriate solution
Our goal is not to make you go through a complicated return process.
We want to understand what happened and resolve it as quickly and reasonably as possible.
Please note that the 30-Business Day Satisfaction Guarantee is not an unconditional promise of a refund for every reason. Requests are reviewed individually according to the circumstances of the order and product.
2. 7-Business Day Refund for Product Quality Issues
If you receive a COZHOM product with a quality-related problem, you may request a refund within 7 business days of receiving your order.
Examples may include:
- Product damage
- Leakage
- A manufacturing defect
- A product that arrives in an unusable condition
- Other verified product-quality issues
Please contact us within 7 business days of delivery and provide your order information and, when applicable, photos or other details that help us understand the issue.
If the issue is determined to be related to product quality, COZHOM will cover the applicable return shipping costs.
Once the approved return is received and reviewed, we will process the appropriate refund.
3. Return & Refund Requests
All return or refund requests must first be submitted by email.
Email: hello@cozhom.com
Please include:
1. Your order number
2. The email address used for your purchase
3. A brief description of the issue
4. Photos of the product and packaging, when relevant
You do not need to write a long explanation.
Simply tell us what happened.
Our team will review your request and provide the appropriate next steps.
Please do not send anything back before your request has been approved.
Once your return or exchange request has been approved, we will provide the appropriate return instructions.
4. Return Shipping Costs
The responsibility for return shipping costs depends on the reason for the return.
If the return is caused by a COZHOM product-quality issue
COZHOM will cover the applicable return shipping costs.
If the return is caused by the customer's circumstances
The customer is responsible for the applicable return shipping costs.
Customer-related circumstances may include situations such as:
- Changing your mind
- Ordering the wrong product
- Providing incorrect shipping information
- Other circumstances not caused by a product-quality issue
If you are unsure whether your situation qualifies, please contact us before returning anything.
5. Return Address
Approved returns should be sent to the same U.S. fulfillment warehouse from which the order was shipped.
Our default return address is:
1280 Jersey Ave,North Brunswick,NJ,08902
(Please confirm the Return Material Authorization process with us via email before sending the product back.)
Because our fulfillment operation may use different receiving instructions depending on the shipment, please contact hello@cozhom.com before sending any return.
We will provide the correct return instructions and address for your specific order.
Do not send a return to the fulfillment warehouse without prior approval from COZHOM.
Unauthorized returns may not be properly identified or processed.
6. You Do Not Need to Automatically Return Your Product
Because COZHOM products are personal-care products intended for individual use, we do not automatically require customers to return opened or used products.
In many cases, you may not need to send the product back at all.
If we determine that a physical return is necessary, we will provide specific instructions.
This approach helps us protect product hygiene and quality while avoiding unnecessary shipping and inconvenience for our customers.
7. Why We Do Not Operate a Traditional Return Program
COZHOM products are personal-care products that may come into direct contact with the skin.
For safety, hygiene, and quality-control reasons, we cannot routinely place opened or used products back into inventory for resale.
This means that an opened product cannot simply be returned and resold to another customer.
Instead, we review each situation individually.
This approach allows us to protect both:
You — and the next person who purchases COZHOM.
8. If You Change Your Mind
If you simply change your mind after purchasing COZHOM, please contact us as soon as possible.
If your order has not yet entered fulfillment, we will do our best to cancel it.
If your order has already been processed or shipped, cancellation may no longer be possible.
In that case, please contact us and we will review your situation under our 30-Business Day Satisfaction Guarantee.
If a physical return is approved because of a customer-related reason, the customer may be responsible for the applicable return shipping costs.
9. If Your Product Arrives Damaged
We want your COZHOM experience to begin the moment your package arrives.
If your product arrives damaged, leaking, defective, or otherwise compromised, please contact us within 7 business days of delivery.
Please provide:
- Your order number
- A description of the problem
- Photos of the product
- Photos of the shipping package, when applicable
We may ask for photographs to help us understand whether the issue occurred during manufacturing, fulfillment, or shipping.
If the issue is determined to be a product-quality issue, COZHOM will cover the applicable return shipping costs.
Depending on the circumstances, we may provide:
A replacement or a refund.
10. If You Receive the Wrong Product
If you receive a product different from what you ordered, please contact us as soon as possible.
We will review your order and arrange an appropriate solution.
Depending on the circumstances, we may provide:
- The correct product
- A replacement
- A refund
- Another appropriate resolution
If we require the incorrect product to be returned, we will provide return instructions.
If the incorrect product was sent due to a COZHOM fulfillment error, we will determine the appropriate handling of return shipping costs.
11. Exchanges
We normally support exchanges on an approved case-by-case basis.
If you would like to exchange a COZHOM product, please first submit an exchange request to:
hello@cozhom.com
Please include:
- Your order number
- The product you received
- The product you would like to exchange it for
- The reason for the exchange
Once your exchange request has been approved, we will provide the appropriate return instructions.
Approved exchanges should be sent to the same U.S. fulfillment warehouse from which the order was shipped, unless COZHOM provides different instructions.
Please do not send the product back before receiving exchange approval.
12. Products That Have Been Opened or Used
We understand that you may need to experience the product before deciding whether it is right for you.
Therefore, an opened or partially used product may still be considered under our 30-Business Day Satisfaction Guarantee.
However, because COZHOM products are personal-care products, we do not guarantee that an opened or used product will be accepted for physical return.
In many situations, we may resolve the matter without requiring the product to be shipped back.
13. If Your Package Is Lost or Shows as Delivered
If your tracking information shows that your package has been delivered but you cannot find it, please first check:
- Your front door
- Mailbox
- Building reception or mailroom
- Other household members
- Neighbors
- The carrier's delivery information
If you still cannot locate your package, contact us.
We will review the tracking information and, when appropriate, work with the carrier to investigate the issue.
14. Refund Processing
If a refund is approved, it will generally be issued to the original payment method used to place the order.
For refunds resulting from an approved customer-related return, the refund will generally be processed within 5-7 business days after the returned product has been received, subject to the circumstances of the return.
For approved refunds related to product-quality issues, COZHOM will process the refund after the applicable return and review process has been completed.
Once a refund has been initiated, your bank or payment provider may require additional time before the funds appear in your account.
The exact timing depends on your payment provider.
COZHOM cannot control the processing time of your bank or payment provider.
15. Subscription Orders
If you have an active COZHOM subscription, each recurring order is treated as a separate purchase.
If you wish to cancel a subscription, please do so before the next order enters fulfillment.
If a recurring order has already been processed or shipped, cancellation may no longer prevent that shipment.
If you are dissatisfied with a subscription shipment, please contact us within 30 business days of delivery and we will review the situation under our Satisfaction Guarantee.
For product-quality issues, please contact us within 7 business days of delivery.
16. Multiple-Bottle Orders
If you purchase a 2-bottle or 3-bottle package, the Satisfaction Guarantee applies to the order as a whole, subject to the circumstances of the request.
Because these products are personal-care products, we may not require unused or opened products to be physically returned.
If you are dissatisfied with a multi-bottle order, please contact us before sending anything back.
We will determine the most appropriate resolution based on the circumstances.
17. What Our Guarantee Does Not Promise
Our 30-Business Day Satisfaction Guarantee is designed to reduce the risk of trying COZHOM.
It is not a guarantee of a specific health, medical, or sleep-related outcome.
COZHOM is designed as part of a personal bedtime ritual and wellness routine.
Individual experiences vary.
The Satisfaction Guarantee does not mean that every customer will experience the same result or that a particular sleep outcome will occur within 30 business days.
18. Important Product-Safety Considerations
Please use COZHOM products only as directed.
If you experience irritation, discomfort, or another unexpected reaction, discontinue use.
If you have concerns regarding allergies, pregnancy, breastfeeding, medications, medical conditions, or other health-related circumstances, consult an appropriate healthcare professional before using the product.
For safety reasons, please do not continue using a product that causes an adverse reaction.
19. How to Request a Refund, Return, or Exchange
To request assistance, please contact:
hello@cozhom.com
Please include:
1. Your order number
2. The email address used for your purchase
3. A brief description of the issue
4. Photos, if relevant
Our team will review your request and respond with the appropriate next steps.
20. Please Contact Us Before Returning Anything
This is important.
Do not send a COZHOM product to our warehouse without contacting us first.
If your request is approved, we will provide the appropriate return instructions.
Please follow the instructions provided by our customer service team so that your return can be properly identified and processed.
21. Our Approach to Customer Care
We don't believe that customer service should be a battle between a brand and its customers.
If something isn't right, we'd rather understand the situation and find a reasonable solution.
Our philosophy is:
You give the ritual a fair chance.
If something isn't right, talk to us.
We'll take it from there.
22. Contact Us
Website: www.cozhom.com
Email: hello@cozhom.com
Please include your order number whenever possible so that we can assist you more quickly.
We aim to respond to customer inquiries within 1–2 business days.
23. Our Promise
We built COZHOM around a simple idea:
The night deserves your attention.
Buying a new product should not feel like a gamble.
That's why we provide clear return and refund procedures, a 30-Business Day Satisfaction Guarantee, specific protection for product-quality issues within 7 business days, and direct customer support when something doesn't go as expected.
You take care of your ritual.
We'll take care of the rest.
Tonight Is Yours.
COZHOM
COZHOM is operated by Nantong Integrity Textile Technology Co., Ltd.