Shipping policy
Shipping & Satisfaction Policy
Last Updated: September 21, 2026
At COZHOM, we believe your bedtime should feel simple, intentional, and free from unnecessary worry.
COZHOM is operated by Nantong Integrity Textile Technology Co., Ltd.
Every order is designed to make starting your 11PM Ritual easy—from the moment you place your order to the moment your package arrives at your door.
This policy explains where our products ship from, order processing and delivery times, shipping costs, taxes, order changes, and our 30-Day Satisfaction Guarantee.
1. Shipping Availability
Currently Available in the United States Only
COZHOM currently accepts orders for delivery to addresses within the United States.
We currently do not offer standard shipping to destinations outside the United States.
Different COZHOM products may be fulfilled from different locations depending on the type of product you purchase.
To provide customers with a more efficient and reliable fulfillment experience:
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COZHOM Essence products are shipped from our U.S. warehouse.
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Electronic products and bedding products are shipped directly from our factory in China.
The applicable fulfillment location depends on the product included in your order.
We believe customers should know where their products are shipped from, so we provide this information openly as part of our commitment to transparency.
2. Shipping & Delivery Times
We aim to process and deliver every order as quickly and reliably as possible.
Order Processing: 1–3 Days
Orders are normally processed within 1–3 days after payment has been successfully received.
Processing time may vary depending on the product and fulfillment location.
Orders placed on weekends or U.S. holidays may begin processing on the next day.
Typical Delivery Time: 5–9 Days
Under normal circumstances, the typical total time from order placement to delivery is approximately:
5–9 Days
This estimate generally includes order processing and carrier transit time.
For products shipped from our U.S. warehouse, domestic fulfillment and carrier transit are used where applicable.
For electronic products and bedding products shipped directly from our factory in China, international transportation and customs processing may be involved.
Delivery dates are estimates rather than guaranteed delivery dates and may be affected by:
Carrier delays
Customs processing
Severe weather
Holidays
High-volume shipping periods
Incorrect or incomplete shipping information
Other circumstances outside COZHOM's reasonable control
If your order experiences an unusual delay, please contact us at hello@cozhom.com and we will do our best to assist you.
3. Shipping Costs
We keep our shipping charges simple and transparent.
Standard Shipping
Orders of $39 or More — FREE
For standard shipping, orders with a merchandise subtotal of $39 or more qualify for free standard shipping.
Orders Under $39 — $7 Shipping
For standard shipping, orders with a merchandise subtotal of less than $39 will have a $7 shipping charge.
The applicable shipping charge will be clearly displayed at checkout before you complete your purchase.
Expedited Shipping
If you prefer faster delivery, expedited shipping is also available where applicable.
Orders of $78 or More — FREE
Orders with a merchandise subtotal of $78 or more qualify for free expedited shipping.
Orders Under $78 — $14 Shipping
Orders with a merchandise subtotal of less than $78 that select expedited shipping will have a $14 shipping charge.
Expedited shipping availability may vary depending on the product and fulfillment location.
The applicable shipping method, estimated delivery time, and shipping charge will be displayed at checkout before payment is completed.
Shipping Thresholds
For clarity:
| Shipping Method | Order Amount | Shipping Cost |
|---|---|---|
| Standard Shipping | $39 or more | Free |
| Standard Shipping | Under $39 | $7 |
| Expedited Shipping | $78 or more | Free |
| Expedited Shipping | Under $78 | $14 |
Shipping thresholds are based on the merchandise subtotal before shipping charges and after applicable discounts, unless otherwise stated at checkout.
We do not add unexpected standard shipping charges after your order has been placed.
4. Taxes & Duties
Taxes Are Included
The prices displayed on the COZHOM website include applicable taxes where required.
For orders delivered within the United States, customers should not normally be required to pay additional import duties or taxes upon delivery under our standard shipping arrangements.
For products shipped directly from China, international transportation and customs procedures may be involved as part of the fulfillment process.
We aim to make the checkout and delivery experience as straightforward and transparent as possible. If any additional charge is applicable to a specific order, we will provide the relevant information as clearly as reasonably possible.
5. Where Your Order Ships From
We use different fulfillment locations depending on the product.
COZHOM Essence
Our COZHOM Essence products are stocked and shipped from our U.S. warehouse.
This allows us to fulfill Essence orders domestically within the United States.
Electronic Products
Our electronic products are shipped directly from our factory in China.
This direct-to-customer fulfillment model allows us to offer certain products without requiring them to be stocked in a separate U.S. warehouse.
Bedding Products
Our bedding products are shipped directly from our factory in China.
Because bedding products can vary significantly in size, configuration, and order requirements, direct factory fulfillment allows us to manage production and fulfillment more efficiently.
Tracking Information
Tracking information will be provided when available.
The carrier and tracking method may vary depending on the product, fulfillment location, and shipping service selected.
6. Orders Containing Multiple Products
If an order contains products that are fulfilled from different locations, your order may be shipped in multiple packages.
For example, if an order contains COZHOM Essence together with a bedding or electronic product, the products may be shipped separately because they are fulfilled from different facilities.
You may therefore receive separate tracking numbers and packages at different times.
This does not mean that any item is missing from your order.
If you believe an item has not arrived within the expected delivery timeframe, please contact us at hello@cozhom.com with your order number.
7. Please Check Your Shipping Address
Please carefully review your shipping information before completing your order.
Once an order has entered the fulfillment process, we may not be able to change the shipping address.
If you realize that your address is incorrect, please contact us as soon as possible at:
If the order has not yet been processed, we will do our best to make the requested change.
If the order has already shipped, we may not be able to redirect the package.
COZHOM is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.
8. Lost, Delayed, or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check:
Your front door or mailbox
Building reception or mailroom
Other household members
Neighbors
The carrier's delivery location information
If you still cannot locate your package, please contact us and provide your order number.
We will review the shipment information and, when appropriate, work with the carrier to investigate the issue.
We want to help resolve delivery problems as quickly as reasonably possible.
9. Damaged or Incorrect Orders
We want your first COZHOM experience to arrive exactly as it should.
If your order arrives damaged, defective, incomplete, or contains the wrong product, please contact us as soon as possible.
Please provide:
Your order number
A brief description of the issue
Photos of the product and packaging, when applicable
This allows us to understand what happened and determine the most appropriate solution.
Depending on the circumstances, we may offer:
A replacement
A refund
Store credit
Another appropriate resolution
Please do not discard the product or packaging until we have had an opportunity to review the issue.
10. 30-Day Satisfaction Guarantee
Give Your 11PM Ritual a Fair Chance.
COZHOM is designed to become part of your nightly routine.
We don't expect every product to be perfect for every person, which is why your purchase is backed by our 30-Day Satisfaction Guarantee.
If you are not satisfied with your COZHOM experience, please contact us within 30 days of delivery.
Tell us what happened, and we'll review your situation and work with you to find an appropriate solution.
Depending on the circumstances, a resolution may include:
A refund
A replacement
Store credit
Another appropriate solution
No Complicated Return Process
Because some COZHOM products are personal-care products, opened or used products may not be suitable for resale.
Please contact us before sending any product back.
We will let you know if a physical return is necessary.
Do not send products to our warehouse or factory unless we have specifically instructed you to do so.
11. What Our Satisfaction Guarantee Means
Our Satisfaction Guarantee is designed to give you confidence when trying COZHOM.
It is not a guarantee of a particular health, medical, or sleep outcome.
Everyone's nighttime routine and sleep experience is different.
COZHOM's philosophy is simple:
Give the ritual a fair chance. Make it part of your night. Stay consistent.
The purpose of the 30-Day Satisfaction Guarantee is to make trying COZHOM feel low-risk—not to promise a particular result within a specific number of nights.
12. Returns
We do not operate a traditional automatic return-for-refund program for every order.
If you believe your order should be returned, please contact us first.
We will review the circumstances and determine whether a return is necessary.
If a return is approved, we will provide the appropriate return instructions.
Please do not send a return to our warehouse or factory without receiving authorization from COZHOM.
Unauthorized returns may not be processed.
13. Refunds
If a refund is approved, the refund will generally be issued to the original payment method.
Once we have approved the refund, please allow 5–7 days for the refund to be processed.
Your bank or payment provider may require additional time before the funds appear in your account.
Shipping charges for expedited or optional shipping services, where applicable, may not be refundable.
14. Order Cancellations
We understand that plans can change.
If you need to cancel an order, please contact us as soon as possible after placing your order.
We will do our best to accommodate cancellation requests before the order enters fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible.
In that situation, please contact us and we will review the circumstances under our Satisfaction Guarantee.
15. Subscription Orders
If you choose a recurring COZHOM subscription, your subscription will automatically renew according to the billing frequency selected at checkout.
Because one bottle is designed to last approximately 30 nights with consistent daily use, a monthly subscription can help you maintain your ritual without needing to remember to reorder.
You may cancel or manage your subscription according to the terms presented at checkout and through your account or by contacting us.
We recommend making changes before your next scheduled order enters processing.
16. Your 11PM Ritual
COZHOM is designed around a simple four-step bedtime ritual:
APPLY → BREATHE → MASSAGE → LISTEN
The goal is not to add another complicated task to your evening.
It is to create a consistent signal that the day is ending and your nighttime routine is beginning.
Each bottle contains approximately 30 nights of use, depending on individual application.
For the best experience, we recommend making the ritual part of your regular nighttime routine.
17. Customer Support
If you have a question about your order, delivery, product, or Satisfaction Guarantee, please contact us.
Email: hello@cozhom.com
Please include your order number whenever possible so that we can assist you more quickly.
We aim to respond to customer inquiries within 1–2 days.
18. Our Promise
We built COZHOM around a simple idea:
The night deserves your attention.
Buying a new product should not feel like a gamble.
That's why we clearly communicate where products are fulfilled, provide estimated delivery times, disclose when products may ship from different locations, explain our shipping charges before checkout, offer a 30-Day Satisfaction Guarantee, and provide direct customer support when something doesn't go as expected.
We believe transparency is part of good service.
You take care of your ritual.
We'll take care of the rest.
Tonight Is Yours.
COZHOM
COZHOM is operated by Nantong Integrity Textile Technology Co., Ltd.