Shipping policy

Shipping & Satisfaction Policy

Last Updated: May 8,2025

At COZHOM, we believe your bedtime should feel simple, intentional, and free from unnecessary worry.

Every order is designed to make starting your 11PM Ritual easy—from the moment you place your order to the moment your package arrives at your door.

This policy explains our shipping, delivery, order changes, and satisfaction guarantee.

1. Free Standard Shipping

Standard shipping is included with every COZHOM order.

There is no additional standard shipping charge at checkout.

The price you see for your product is the price you pay for the product, with standard delivery included.

We currently ship orders to addresses within the United States through our U.S. fulfillment operation.

Additional shipping options, when available, may be offered at checkout and may carry an additional charge.

2. Order Processing

Orders are normally processed within 3–4 business days after payment is successfully received.It will be delayed if happen unexpected.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

Once your order has been shipped, you will receive tracking information when available.

Please note that processing time and carrier transit time are separate.

Delivery dates are estimates and may be affected by:

  • Carrier delays
  • Severe weather
  • Holidays
  • High-volume shipping periods
  • Incorrect or incomplete shipping information
  • Other circumstances outside COZHOM's reasonable control

We will do our best to help if a delivery is delayed.

3. Please Check Your Shipping Address

Please carefully review your shipping information before completing your order.

Once an order has entered the fulfillment process, we may not be able to change the shipping address.

If you realize that your address is incorrect, please contact us as soon as possible at:

[hello@cozhom.com]

If the order has not yet been processed, we will do our best to make the requested change.

If the order has already shipped, we may not be able to redirect the package.

COZHOM is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.

4. Lost, Delayed, or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

  • Your front door or mailbox
  • Building reception or mailroom
  • Other household members
  • Neighbors
  • The carrier's delivery location information

If you still cannot locate your package, contact us and provide your order number.

We will review the shipment information and, when appropriate, work with the carrier to investigate the issue.

We want to help resolve delivery problems as quickly as reasonably possible.

5. Damaged or Incorrect Orders

We want your first COZHOM experience to arrive exactly as it should.

If your order arrives damaged, defective, incomplete, or contains the wrong product, please contact us as soon as possible.

Please provide:

  • Your order number
  • A brief description of the issue
  • Photos of the product and packaging, when applicable

This allows us to understand what happened and determine the most appropriate solution.

Depending on the circumstances, we may offer:

  • A replacement
  • A refund
  • Store credit
  • Another appropriate resolution

Please do not discard the product or packaging until we have had an opportunity to review the issue.

6. 30-Day Satisfaction Guarantee

Give Your 11PM Ritual a Fair Chance.

COZHOM is designed to become part of your nightly routine.

We don't expect every product to be perfect for every person, which is why your purchase is backed by our 30-Day Satisfaction Guarantee.

If you are not satisfied with your COZHOM experience, please contact us within 30 days of delivery.

Tell us what happened, and we'll review your situation and work with you to find an appropriate solution.

Depending on the circumstances, a resolution may include:

  • A refund
  • A replacement
  • Store credit
  • Another appropriate solution

No complicated return process.

Because COZHOM products are personal-care products, opened or used products may not be suitable for resale.

Please contact us before sending any product back.

We will let you know if a physical return is necessary.

Do not send products to our fulfillment warehouse unless we have specifically instructed you to do so.

7. What Our Satisfaction Guarantee Means

Our Satisfaction Guarantee is designed to give you confidence when trying COZHOM.

It is not a guarantee of a particular health, medical, or sleep outcome.

Everyone's nighttime routine and sleep experience is different.

COZHOM's philosophy is simple:

Give the ritual a fair chance. Make it part of your night. Stay consistent.

The purpose of the 30-Day Satisfaction Guarantee is to make trying COZHOM feel low-risk—not to promise a particular result within a specific number of nights.

8. Returns

We do not operate a traditional automatic return-for-refund program for every order.

If you believe your order should be returned, please contact us first.

We will review the circumstances and determine whether a return is necessary.

If a return is approved, we will provide the appropriate return instructions.

Please do not send a return to our fulfillment warehouse without receiving authorization from COZHOM.

Unauthorized returns may not be processed.

9. Refunds

If a refund is approved, the refund will generally be issued to the original payment method.

Once we have approved the refund, please allow approximately 5–7 business days for the refund to be processed.

Your bank or payment provider may require additional time before the funds appear in your account.

Shipping charges for expedited or optional shipping services, where applicable, may not be refundable.

10. Order Cancellations

We understand that plans can change.

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will do our best to accommodate cancellation requests before the order enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible.

In that situation, please contact us and we will review the circumstances under our Satisfaction Guarantee.

11. Subscription Orders

If you choose a recurring COZHOM subscription, your subscription will automatically renew according to the billing frequency selected at checkout.

Because one bottle is designed to last approximately 30 nights with consistent daily use, a monthly subscription can help you maintain your ritual without needing to remember to reorder.

You may cancel or manage your subscription according to the terms presented at checkout and through your account or by contacting us.

We recommend making changes before your next scheduled order enters processing.

12. Consistent Use & Your 11PM Ritual

COZHOM is designed around a simple four-step bedtime ritual:

APPLY → BREATHE → MASSAGE → LISTEN

The goal is not to add another complicated task to your evening.

It is to create a consistent signal that the day is ending and your nighttime routine is beginning.

Each bottle contains approximately 30 nights of use, depending on individual application.

For the best experience, we recommend making the ritual part of your regular nighttime routine.

13. Customer Support

If you have a question about your order, delivery, product, or Satisfaction Guarantee, please contact us.

Email: [support@cozhom.com]

Please include your order number whenever possible so that we can assist you more quickly.

We aim to respond to customer inquiries within 1–2 business days.

14. Our Promise

We built COZHOM around a simple idea:

The night deserves your attention.

Buying a new product should not feel like a gamble.

That's why we include standard shipping, provide a 30-Day Satisfaction Guarantee, and offer direct support when something doesn't go as expected.

You take care of your ritual.

We'll take care of the rest.

Tonight Is Yours.

COZHOM