Legal notice

COZHOM TERMS OF SERVICE

Last Updated: [May 8, 2025]

Welcome to COZHOM.

These Terms of Service (“Terms”) govern your use of the COZHOM website, including www.cozhom.com, and your purchase and use of products and services offered through the website.

By accessing or using our website, or by placing an order through our website, you agree to these Terms.

If you do not agree with these Terms, please do not use the website or purchase products from COZHOM.

1. About COZHOM

COZHOM is a lifestyle and bedtime-routine brand focused on creating intentional nighttime experiences.

Our products are designed to support a personal bedtime ritual and a more intentional relationship with nighttime.

Our approach centers around the 11PM Ritual and the four-step bedtime routine:

APPLY → BREATHE → MASSAGE → LISTEN

COZHOM products are not intended to replace professional medical care, diagnosis, or treatment.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to purchase products through our website.

By using the website, you represent that you meet the applicable age requirement.

If you are purchasing products on behalf of another person, you are responsible for ensuring that the intended user understands and follows all applicable product instructions and warnings.

3. Website Use

You agree to use the COZHOM website only for lawful purposes.

You may not:

  • Use the website for fraudulent purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with the operation or security of the website
  • Copy or reproduce our website or proprietary content without permission
  • Use automated systems to scrape or collect website content without authorization
  • Impersonate COZHOM or another person
  • Submit false or misleading information
  • Use the website in a manner that violates applicable laws or regulations

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, pricing, availability, and other information displayed on the website are accurate.

However, we do not guarantee that all website content will always be complete, current, or error-free.

Product images may appear slightly different depending on your device, monitor, lighting conditions, or manufacturing variations.

We reserve the right to correct errors, update product information, or change product availability at any time.

5. Product Use

You agree to use COZHOM products only according to the instructions provided with the product and on our website.

Please read all product directions, warnings, and ingredient information before use.

If you experience irritation, discomfort, or an adverse reaction, discontinue use and seek appropriate professional advice when necessary.

Do not use a product in a manner inconsistent with its labeling or instructions.

6. Important Wellness Disclaimer

COZHOM products and the information provided through our website are intended to support a personal bedtime and wellness routine.

They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

COZHOM does not guarantee that a particular product or bedtime ritual will cause you to fall asleep, remain asleep, obtain a particular amount of sleep, or achieve a specific sleep-related outcome.

Individual experiences may vary.

If you have persistent or severe sleep difficulties, or if you have concerns about your health, medications, pregnancy, or another medical condition, consult an appropriately qualified healthcare professional.

Nothing on this website should be interpreted as medical advice.

7. Our 11PM Ritual

The COZHOM 11PM Ritual is a lifestyle and bedtime-routine framework designed to encourage consistency and intentionality around nighttime.

The four steps are:

APPLY
Begin the ritual with COZHOM Essence.

BREATHE
Slow down and create a moment of stillness.

MASSAGE
Use touch as a physical cue that the day is ending.

LISTEN
Allow Hypnos audio to guide you into a quieter moment.

The ritual is not a medical treatment or a substitute for professional healthcare.

8. Orders

When you place an order through COZHOM, you are making an offer to purchase the selected products.

After submitting your order, you will receive an order confirmation.

An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse, cancel, or limit an order for reasons including:

  • Product availability
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Incorrect customer information
  • Shipping restrictions
  • Other reasonable business or legal considerations

If we cancel an order after payment has been received, we will provide an appropriate refund.

9. Pricing

All prices displayed on the website are shown in U.S. dollars unless otherwise stated.

Prices may change at any time.

A price change will not affect an order that has already been accepted and charged, except where correction of an obvious pricing error is necessary.

We reserve the right to correct pricing errors.

10. Promotions and Discounts

Promotional codes, discounts, bundles, and special offers may be subject to additional terms.

Unless otherwise stated:

  • Promotions cannot be exchanged for cash.
  • Only one promotional code may be used per order.
  • Promotions may have expiration dates.
  • Promotions may not be combined.
  • We reserve the right to discontinue or modify a promotion.

Any specific promotional terms displayed at checkout will take precedence over this general section.

11. Shipping

Standard shipping is included with eligible COZHOM orders as stated on the website.

Shipping times are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delays may occur due to weather, holidays, carrier disruptions, incorrect addresses, or other circumstances beyond our reasonable control.

For complete information, please see our:

Shipping Policy

12. 30-Day Satisfaction Guarantee

COZHOM offers a 30-Day Satisfaction Guarantee designed to give customers confidence when trying our products.

If you are not satisfied with your COZHOM experience, contact us within 30 days of delivery.

We will review the circumstances and work with you to determine an appropriate resolution.

Depending on the circumstances, a resolution may include:

  • Refund
  • Replacement
  • Store credit
  • Another appropriate solution

Our Satisfaction Guarantee is not a guarantee of a particular sleep or health outcome.

Because our products are personal-care products, opened or used products may not be suitable for resale.

Please contact us before sending any product back.

Do not return products to our fulfillment warehouse unless we have specifically instructed you to do so.

For complete details, please see our:

Refund & Satisfaction Policy

13. Subscriptions

If you choose a recurring subscription, you authorize COZHOM and its applicable payment processor to charge your selected payment method according to the subscription terms displayed at checkout.

The subscription frequency, price, renewal date, and applicable discount will be displayed before you complete your purchase.

Your subscription will continue until canceled.

You may cancel your subscription before the next scheduled renewal through the applicable subscription management tools or by contacting COZHOM.

If a subscription order has already entered fulfillment, cancellation may not prevent that order from being shipped.

Subscription prices may change in the future. Where required by applicable law, we will provide appropriate notice before material changes take effect.

For complete information, please see our:

Subscription Policy

14. Digital Content and Hypnos Audio

COZHOM may provide digital content, including guided audio, meditation-style audio, educational materials, or other digital experiences.

Such content is provided for personal, non-commercial use.

You may not:

  • Resell the content
  • Redistribute the content
  • Copy or reproduce the content for commercial purposes
  • Upload the content to another platform
  • Claim the content as your own
  • Modify and commercially distribute the content

COZHOM retains all rights to its original digital content unless otherwise stated.

15. Intellectual Property

All content on the COZHOM website, including:

  • COZHOM trademarks
  • Logos
  • Product names
  • Brand concepts
  • Text
  • Images
  • Graphics
  • Videos
  • Audio
  • Illustrations
  • Website design
  • The 11PM Ritual
  • Hypnos-related brand content

is owned by or licensed to COZHOM and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, or commercially exploit our intellectual property without prior written permission.

16. User Reviews and Content

If you submit a review, testimonial, photograph, video, comment, or other content to COZHOM, you represent that:

  • You own or have the necessary rights to the content.
  • The content does not violate another person's rights.
  • The content is not fraudulent or misleading.
  • The content does not violate applicable law.

By submitting content, you grant COZHOM a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute that content for marketing and business purposes, subject to applicable law.

You should not submit sensitive personal information in a public review.

17. Testimonials and Personal Experiences

Customer testimonials represent individual experiences.

They should not be interpreted as a guarantee that another customer will experience the same result.

COZHOM does not represent that every customer will experience identical benefits from using our products or participating in the 11PM Ritual.

Individual experiences may vary.

18. Third-Party Services

Our website may use third-party services, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Analytics services
  • Advertising platforms
  • Email marketing providers
  • Customer-support platforms
  • Subscription-management services

These services may have their own terms and privacy policies.

COZHOM is not responsible for the independent practices of third-party service providers.

19. Payments

Payments are processed through third-party payment providers.

COZHOM generally does not directly store complete payment-card information.

You agree to provide accurate and current billing information.

If your payment method is declined, expired, or otherwise unavailable, we may be unable to process or fulfill your order.

20. Website Availability

We make reasonable efforts to keep the website available and functioning.

However, we do not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

  • Maintenance
  • Software updates
  • Hosting problems
  • Security incidents
  • Technical failures
  • Internet disruptions
  • Events beyond our reasonable control

21. Accuracy of Information

We attempt to provide accurate information on the website.

However, we do not warrant that the website will always be:

  • Complete
  • Accurate
  • Current
  • Error-free
  • Uninterrupted

We reserve the right to correct errors and update information without prior notice.

22. Limitation of Liability

To the maximum extent permitted by applicable law, COZHOM and its owners, employees, affiliates, suppliers, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to:

  • Your use of the website
  • Your inability to use the website
  • Your purchase or use of a product
  • Delays in shipping
  • Third-party services
  • Website interruptions
  • Unauthorized access or security incidents
  • Other matters related to your use of COZHOM

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

23. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless COZHOM and its owners, employees, affiliates, service providers, and partners from claims, damages, liabilities, costs, and expenses arising from:

  • Your violation of these Terms
  • Your misuse of the website
  • Your misuse of our products
  • Your violation of another person's rights
  • Your violation of applicable laws

24. Privacy

Your use of our website is also governed by our:

Privacy Policy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Because COZHOM operates an online store and may use analytics and advertising technologies, our Privacy Policy should be read carefully before using the website.

25. Cookies and Tracking Technologies

COZHOM may use cookies, pixels, tags, analytics technologies, and similar tools to:

  • Operate the website
  • Remember preferences
  • Understand website usage
  • Measure advertising performance
  • Improve our products and services
  • Provide relevant advertising

Your use of these technologies may be subject to applicable privacy laws and our Privacy Policy.

26. Children's Privacy

Our website is not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

27. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we may update the “Last Updated” date at the top of this page.

Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

28. Governing Law

These Terms will be governed by applicable laws, without regard to conflict-of-law principles, except where applicable consumer-protection laws provide otherwise.

[INSERT STATE / JURISDICTION]

Any dispute will be handled in accordance with applicable law and the jurisdictional requirements applicable to the parties.

Important: Do not publish this section with a random state inserted. Your actual legal entity, place of incorporation, principal business location, and applicable sales structure should determine the governing-law and venue language.

29. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

30. Waiver

A failure by COZHOM to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

31. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Satisfaction Policy, Subscription Policy, and other policies expressly incorporated into these Terms, constitute the agreement between you and COZHOM regarding your use of the website and purchase of products.

32. Contact Us

If you have questions regarding these Terms or your COZHOM order, please contact us:

COZHOM

Website: www.cozhom.com

Email: [hello@cozhom.com]